Refund policy

At BGT4X4, we stand behind the quality of our products and want you to feel confident when purchasing from us. As a small, family-run business, this policy is designed to be fair, transparent, and easy to understand while remaining compliant with Australian Consumer Law (ACL).

This policy does not limit your rights under the ACL.

1. Change of Mind Returns (30 Days)

BGT4X4 offers a 30-day change-of-mind return period from the date of purchase, as a goodwill gesture. Customers are responsible for confirming vehicle compatibility before ordering - all relevant fitment information is detailed in each product listing. Please note, shipping insurance is non-refundable.

Return Options:

Store Credit (Recommended Option)

• Returns for store credit incur no restocking fees*
• Return shipping is at the customer’s expense
• Original shipping fees are non-refundable

Store credit allows us to offer flexibility while helping support us as a small business.

*A 15% restocking fee may still be charged for supplier-shipped products as they themselves charge restocking fees (e.g., bull bars)

Refund to Original Payment Method

• A 15% restocking & processing fee applies
• This helps cover non-refundable payment gateway charges, handling, inspection, and administrative costs
• Return shipping is at the customer’s expense
• Original shipping fees are non-refundable

This fee does not apply to items that are faulty, incorrect, or do not meet Australian Consumer Law guarantees.

To Be Eligible

Items must be returned in fully resaleable condition. We reserve the right to refuse any return that does not meet the following criteria:

• Unused, uninstalled, and undamaged
• Returned in original packaging
• All included accessories and components present
• Returned within 30 days of order date

Incomplete Returns: Items received missing components, accessories, or original packaging will not be accepted and no refund will be issued. If your return is rejected, we will notify you and the item(s) will be available for return shipping back to you at your cost.

2. Order Cancellations (Prior to Shipment)

We understand that sometimes plans change and you may need to cancel an order. We always do our best to help where possible.

However, please note that cancellations are not always possible once an order has been placed, as work begins behind the scenes almost immediately.

This may include:

• Stock being picked and set aside for your order
• Orders being placed or committed with our suppliers
• Payment gateway and platform processing fees being charged to us (these are often non-refundable)

If Cancellation Is Possible

Store Credit

• Order cancellations approved prior to shipment can be issued as store credit with no fees

Refund to Original Payment Method

• A 15% processing fee will apply to help cover non-refundable payment, handling, and administrative costs already incurred

• Restocking fees are charged for unclaimed goods returned to sender also.

When Cancellations May Not Be Possible

• The order has already been packed or prepared for dispatch
• A supplier order has already been placed
• The item is a special-order, pre-order, or supplier-shipped product

In these situations, the order may proceed as planned, or standard return terms will apply once the item has been delivered.

We always encourage customers to contact us as soon as possible if a cancellation is needed so we can assist before further costs are incurred.

3. Items Not Eligible for Change of Mind Returns

• Clearance sale items
• Gift cards
• Items marked as non-returnable or final sale
• Bundles returned partially (bundles must be returned in full)

4. Inspection of Goods

We kindly request that all products are inspected within 14 days of delivery. This includes checking:

• Correct item supplied
• Visible damage
• Obvious defects

Claims raised outside this timeframe may be assessed on a case-by-case basis in line with ACL.

5. Fitment & Vehicle Variations

Our products are designed to suit specific vehicles as advertised. Please note:

• Minor variations in fitment can occur due to:
• Vehicle manufacturing tolerances
• Prior modifications
• Accessories fitted to the vehicle

A product that functions as intended and is fit for purpose is not considered faulty due to minor fitment variation.

6. Damaged, Used or Installed Products

We cannot offer refunds or replacements where:

• Products are damaged due to installation, attempted installation, misuse, or modification
• Installation or use continues after identifying a potential issue
• Damage is not related to a manufacturing defect

If a product is installed or used despite being damaged or unfit on arrival, eligibility for a refund may be void.

7. Faulty or Incorrect Items

If you believe you’ve received a faulty or incorrect item:

• Contact us immediately
• Provide clear photos or videos
• Do not install the product until we’ve assessed the issue
• We’ll work with you to resolve the issue in line with ACL.

8. Refund Process

Once a return is received and inspected:

• Approved refunds are processed within 5 business days
• Refunds are issued to the original payment method (less any applicable restocking fee for change-of-mind returns)
• Banks may take additional time to finalise processing
• Shipping fees are non-refundable.

9. International Orders

• Customers are responsible for return shipping costs
• Customs approvals and payable duties are the customer’s responsibility
• If goods are rejected by customs and returned to us, only the product value will be refunded
• Shipping costs are non-refundable
• In case of refusal or when goods are not claimed and subsequently returned to sender, a 15% restocking fee will be charged.

10. Professional Installation Disclaimer

BGT4X4 is not responsible for:

• Incorrect installation
• Installation by unqualified persons
• Damage caused by improper fitting

Any loss resulting from incorrect installation may void warranty and refund eligibility.

11. Uncollected Pickup Orders

Orders placed for pickup must be collected within 45 days of being marked as ready for collection, unless otherwise agreed in writing.

If an order remains uncollected after 45 days and we have been unable to arrange collection with you, we reserve the right to cancel the order and issue a refund less a 15% restocking and administration fee to cover handling, storage, and processing costs.

We may attempt to contact you prior to cancelling your order; however, it is the customer's responsibility to ensure pickup arrangements are made within the collection period.

This policy does not affect your rights under the Australian Consumer Law.

Pre-Orders (BGT4X4 Brand)

1. What is a pre-order?

Products marked Pre-Order are not currently in stock and are available to purchase before they arrive at our warehouse.

By placing a pre-order, you acknowledge that you are purchasing an item that is not yet in stock and that your order reserves stock from an expected incoming shipment.

2. Estimated arrival timeframes

Any estimated arrival date or timeframe displayed at the time of purchase is an estimate only and is not a guaranteed arrival, dispatch or delivery date.

Estimated timeframes may change due to manufacturing delays, supplier delays, international freight, customs clearance, port congestion, weather, carrier disruptions or other circumstances outside BGT4X4’s reasonable control.

Unless otherwise stated, an ETA refers to the estimated arrival of stock at our warehouse. It does not represent the date on which the item will be delivered to the customer or ready for collection.

Where an ETA is displayed as a date range, the final date in that range will be treated as the advertised ETA.

We will make reasonable efforts to notify affected customers of significant changes to the estimated arrival timeframe.

3. Receiving and processing incoming stock

Once stock arrives at our warehouse, additional time may be required for unloading, receiving, inspection, quality checks and order processing.

Pre-orders are generally processed in the order they were received. The arrival of a shipment at our warehouse does not necessarily mean that every order from that shipment is immediately ready for dispatch or collection.

All pre-orders remain subject to sufficient stock being supplied and passing our receiving and quality checks.

If we are unable to fulfil your pre-order from the expected shipment, we will contact you with an updated timeframe or offer a full refund for the affected item.

4. Change-of-mind cancellations

If you request to cancel a pre-order due to a change of mind before it has been dispatched, a cancellation fee of 15% of the affected item’s purchase price will apply to cover reasonable costs already incurred in processing, securing and cancelling the order.

Any approved cancellation applies only to the affected pre-order item. Other products in the same order remain subject to our standard cancellation and returns terms.

Supplier special-order, custom-made or specially sourced products may be subject to separate cancellation conditions, including non-refundable charges imposed on BGT4X4 by the supplier. Any additional conditions will be disclosed before purchase where applicable.

Once an order has been dispatched, it can no longer be cancelled under these pre-order terms and will instead be subject to our standard returns policy.

5. Delays beyond the advertised ETA

We ask customers to allow up to 30 days beyond the original advertised ETA for unforeseen delays.

If the pre-order item has not arrived at our warehouse more than 30 days after the original advertised ETA, you may cancel the affected pre-order item and receive a full refund for that item without a cancellation fee.

We may offer an updated ETA or store credit as an alternative, but you are not required to accept either option.

This 30-day provision does not exclude or restrict any earlier right or remedy that may apply under the Australian Consumer Law.

6. Orders containing multiple products

Where an order contains both in-stock and pre-order items, the order will generally be held and dispatched together once all items are available.

Where an order contains multiple pre-order products with different estimated arrival timeframes, the order will generally be dispatched once all products are available.

If you would like available products dispatched earlier, please contact us to request split shipping. Additional shipping charges may apply.

Cancelling a delayed pre-order item does not automatically entitle you to cancel unrelated in-stock or otherwise available products in the same order without any applicable change-of-mind cancellation charges.

7. Collection, installation and travel arrangements

Please do not book installers, workshops, travel or collection arrangements until you have received confirmation from BGT4X4 that your order has been dispatched or is ready for collection.

To the extent permitted by law, BGT4X4 is not responsible for costs incurred from arrangements made before this confirmation is provided.

8. Order updates and contact details

Pre-order updates will be sent using the contact details provided with your order. It is your responsibility to ensure that your email address, telephone number and delivery address remain current.

Please contact us as soon as possible if your delivery address changes. Address changes cannot be guaranteed once an order has entered processing or has been dispatched, and additional carrier charges may apply.

9. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy available to you under the Australian Consumer Law.