Pre-Orders
Pre-orders let you secure an item from incoming stock before it arrives at our Brisbane warehouse or our supplier’s warehouse
When a product is available for pre-order, this will be clearly displayed on the product page along with the current estimated arrival timeframe (ETA).
How Pre-Orders Work
When you purchase a product marked Pre-Order, the item is not currently in stock. Your order secures stock for you from an upcoming shipment, so you don't need to worry about missing out once it arrives.
As soon as the stock arrives at our warehouse and is ready for dispatch, we'll get your order packed and on its way to you as quickly as possible.
Pre-Order ETAs
We always provide the most accurate ETA available to us at the time; however, pre-order ETAs are estimates only and are not guaranteed arrival dates.
There are a number of moving parts involved in getting products to our warehouse, including manufacturing, freight, port schedules, customs clearance, weather and domestic transport. Occasionally, these can cause an order to arrive earlier or later than originally estimated.
Where we become aware of a significant change to an ETA, we'll do our best to keep affected customers updated.
We kindly ask customers to allow up to 30 days beyond the original advertised ETA for unforeseen delays.
Ordering In-Stock & Pre-Order Items Together
If your order contains both in-stock and pre-order items, your entire order will be held and shipped together once all items are in stock and ready for dispatch.
If you'd prefer to receive your available items sooner, please contact us and we can arrange split shipping where available. Additional shipping will be charged at our usual shipping rate to cover the additional shipment. Your order confirmation email will also remind you to contact us if you wish to arrange split shipping.
If you need an in-stock product urgently, we recommend placing it as a separate order from your pre-order items.
When Will My Order Ship?
Once your pre-order stock arrives at our warehouse, our team will work to receive, check and dispatch orders as quickly as possible.
You'll receive a shipping confirmation email with your tracking details once your order has been dispatched.
Please avoid booking installations, travel or other arrangements that depend on receiving your products until you have received confirmation that your order has been dispatched or is ready for collection.
Can I Cancel a Pre-Order?
You can request to cancel a pre-order before it has been dispatched; however, because stock has been specifically reserved for your order, cancellations made before 30 days beyond the original advertised ETA are subject to our standard 15% cancellation and administration fee.
If your pre-order has not arrived at our warehouse more than 30 days after the original advertised ETA, you may request to cancel the affected pre-order item for a full refund without a cancellation fee.
For complete information regarding cancellations and refunds, please refer to our Refunds & Returns Policy.
Bull Bar Pre-Orders
Select supplier-shipped products, such as bull bars, are sold on a pre-order basis and dispatched directly from our suppliers.
Availability & ETA: If you require an estimated delivery timeframe, please contact BGT4X4 before purchasing to confirm current availability and the supplier's estimated ETA. Timeframes are estimates only and may change.
How It Works: Once your pre-order is placed, we submit your order directly to the relevant supplier. Your allocated item will be dispatched to you once it becomes available.
Cancellations: Change-of-mind cancellations are subject to a 15% supplier restocking fee once the order has been placed with the supplier.
Freight: Due to the size of products such as bull bars, shipping charges displayed at checkout are estimates only. Please request a confirmed freight quote before purchasing, particularly for regional or remote deliveries.
Important: These terms do not exclude or limit your rights under Australian Consumer Law, including any applicable rights relating to significant delays or failure to supply.
Pre-Order Pickups
If you've selected pickup for an order containing a pre-order item, we'll let you know as soon as your complete order is ready for collection from our Burpengary East warehouse. In some cases, we may let you know that part of your order is ready for collection, and the email will clearly detail which items are ready for collection. You may choose to collect this part of your order, or wait until your complete order is ready.
Please wait until you receive your Ready for Collection notification before booking your pickup or travelling to our warehouse.
Questions About Your Pre-Order?
We're always happy to help.
If you'd like an update on your order or have any questions about a pre-order product, simply get in touch with our team and we'll provide you with the latest information available to us.
Thank you for your patience and for choosing to support BGT4X4. We genuinely appreciate every order and can't wait to get your new gear to you!
