Shipping Policy
Our product pages indicate whether your product ships from our Brisbane HQ or directly from one of our trusted supplier. In stock items are usually shipped within 1-3 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Please note, if your order contains a pre-order product, your order will be shipped once all items in stock. If you wish to split your shipment, please contact us and we can arrange that for you. Please note that a small shipping fee may be payable to cover extra costs.
How Shipping Costs Are Calculated
- Shipping costs are calculated at checkout and are based on several factors, including:
- Your shipping address (metro vs rural areas may vary)
- The size and weight of the items in your cart
- The fulfilment location of each product
Please note that not all items dispatch from the same location. This means that if you order multiple items, they may ship separately, and shipping costs may vary depending on the combination of products in your cart.
As you add products to your cart, shipping charges will automatically adjust based on these factors. Final shipping costs will be displayed at checkout before you complete your purchase.
Bull Bar Freight
Freight charges for Alpha Bull Bars shown at checkout are based on average shipping rates to metro areas within your state. If you live in a rural or harder-to-reach location, additional shipping costs may apply. We will contact you with any extra charges for approval before proceeding.
Pick Up
We offer pickup in Narangba on select products only. Pickup available by appointment only, Monday to Friday. We will contact you post-purchase to confirm pickup details including time and address.
International Shipping
We offer international shipping to most countries. At checkout, you can select your country from the available list. If your country is not listed, please contact us for assistance.
Shipping times vary depending on the destination and shipping method selected. Shipping may on average 15-20 days. Customs duties, taxes, or fees imposed by your country are the responsibility of the customer. For specific information regarding customs charges, please check with your local customs office.
Shipping insurance is available for international orders. Please contact us if you would like to add insurance to your shipment.
Refunds
Please see our Returns page for information. Please note, shipping fees are non-refundable.
Our mission
Our mission is to support Mitsubishi owners in building adventure-ready vehicles at a price point that makes sense. We confidently stand behind every product we sell because they’re tested and approved on our own vehicles. We proudly do business differently than the rest, because we are our own customers first. Transparency, trust, and customer experience are at the core of everything we do. When you shop with us, you’re part of our community, and we treat you as such. Direct lines of communication via email and live chat are always open.