At BGT4X4, we stand behind the quality of our products and aim to be fair and transparent. Our returns policy is compliant with Australian Consumer Law (ACL) and does not limit your rights.
Change of mind:
We offer a 30-day change-of-mind return from the purchase date. Approved change-of-mind returns are subject to a 15% restocking fee, and original shipping costs are non-refundable. Request a return.
To be eligible:
- Items must be unused, uninstalled, and undamaged
- Returned in original packaging
- Return shipping is at the customer’s expense
Exclusions apply, including clearance items, gift cards, final sale items, Black Friday purchases (store credit only), and partial bundle returns.
Inspection:
Please inspect your order within 30 days of receipt and contact us promptly if there are any issues.
Fitment & installation:
Minor fitment variations due to vehicle tolerances or modifications are not considered faults. Products damaged through installation, misuse, or modification are not eligible for refund.
Faulty or incorrect items:
If your item is faulty or incorrect, contact us immediately with photos before installing. We’ll resolve the issue in line with ACL.
👉 For full details, exclusions, international orders, and special-order terms, please read our full Returns & Refunds Policy.
We offer an optional transit insurance service that provides an immediate replacement if your order is damaged during shipping. Handling courier claims can be lengthy and frustrating, so this service allows us to take care of the claim for you and dispatch your replacement right away. To qualify, damage must be reported to us within 24 hours of delivery.
Coverage & Limitations:
- This service only applies to damage in transit. Other issues, including loss, theft, or missing items, are handled under standard consumer protections.
- This priority replacement service only applies to products shipped from our Brisbane HQ. Items shipped directly from suppliers (as indicated on product pages) are not eligible for immediate replacement.
- For orders containing multiple items, the service applies only to the damaged items covered by this optional insurance.
- You do not need to return the damaged item before receiving a replacement. We will advise if the damaged item needs to be returned, but your immediate replacement will be sent first.
- This service is optional and does not replace or limit your rights under the Australian Consumer Law. Even if the 24-hour window is missed, standard ACL guarantees (including the right to a repair, replacement, or refund), still apply.
Payment & Refund:
- The optional insurance fee is charged at checkout and is non-refundable once the order ships.
To request a return, please submit a return request by logging into your account via our website here.
Shipping costs are determined by several factors, including:
- Your shipping address
- The size & weight of the items in your cart
- The fulfilment location of the product
As you add products to your cart, shipping charges may adjust based on these factors. Shipping costs are shown at checkout.
Yes, we offer international shipping on most products excluding bulky items such as bull bars, exhuasts, suspension etc. BGT4X4 is not responsible for any import fees or duties.
Promotion Period
The BGT4X4 Black Friday Sale begins Tuesday 18 November at 10:00 AM AEST and ends 1 December 2025 or while sale stock lasts.
Eligibility
Open to all retail customers shopping via bgt4x4.com.au.
Trade, wholesale and collaboration orders are excluded and prices are as listed.
Discount Details
Black Friday pricing is automatically applied to eligible items. No further discount codes can be applied.
Prices are as marked and may change without notice.
No rainchecks or retrospective discounts will be offered.
Discounts cannot be combined with any other offer unless stated.
Returns & Exchanges
Sale items (any product purchased at a discount) are eligible for store credit only for change of mind, incorrect selection or fitment error.
Items marked LAST CHANCE or IMPERFECT STOCK are final sale and cannot be returned or exchanged.
Faulty products will be assessed under Australian Consumer Law and repaired, replaced or refunded if deemed defective.
Black Friday return window: 30 days from date of delivery.
Return postage for change-of-mind returns is the customer’s responsibility. Shipping fees are non-refundable.
Shipping & Dispatch
Due to high order volumes, please allow up to 5 business days for in-stock items to be dispatched.
Delivery timeframes vary by courier and may be impacted by delays outside our control.
Order Changes
Once an order is placed, it cannot be changed, cancelled or combined with another order.
Please check all product selections, fitment notes and your shipping address before checkout.
Customer Support
We aim to respond to enquiries within 24-48 hours, though delays may occur during peak periods.
Policy Changes
BGT4X4 may amend or withdraw the Black Friday promotion at any time and reserves the right to cancel any order that appears incomplete or fraudulent.
Our mission
Our mission is to support Mitsubishi owners in building adventure-ready vehicles at a price point that makes sense. We confidently stand behind every product we sell because they’re tested and approved on our own vehicles. We proudly do business differently than the rest, because we are our own customers first. Transparency, trust, and customer experience are at the core of everything we do. When you shop with us, you’re part of our community, and we treat you as such. Direct lines of communication via email and live chat are always open.